Shipping

Shipping methods & delivery:

Our company made sure that you receive your order as soon as possible.
We deliver worldwide with express services such as EMS, DHL, FedEx.
Shipping costs are calculated by volume, weight depending on the shipping service and destination country.
Delivery usually takes from 3 to 7 days. Please note that weekends and public holidays are not included.
Inside Malaysia, we deliver your orders using mail services such as SkyNet, PosLaju or DHL

Please Note:

If a parcel is returned to us because it was unclaimed, the customer is fully responsible for the shipping fees.
Novel Aesthetics does not take responsibility for errors in delivery if the destination address provided wrongly or if the customer has made changes during its transit.
Please make sure you know the customs rules in your country. In case of failure to pass your order through customs control, we will send your order again in another way or refund you as soon as we receive the package back to our warehouse.

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